FAQs
Shipping & Returns
When My Order Will Be Shipped?
All orders will be shipped within 72 hours except for special circumstances, such as the backorder or pre order.
If your order was not shipped more than 3 business days, please contact us with your order number to get quick support.
When Will I Get My Order?
All confirmed orders will be packaged and shipped within 1 - 3 business days and the tracking number will be sent to the registered email address and available in the My Account section. Packages typically arrive within 7 to 15 business days after shipment.
Can I Change Or Cancel My Order?
Please contact us. Orders can be cancelled within 24 hours after placement. After this time period the order cannot be cancelled. You will have the option to return the item(s) at this point.
What Does Shipping Cost?
Zhilifs.com offers free ground shipping on all orders .
What Is Your Return Policy?
Qualifying items are eligible for return or exchange up to 30 days after delivery. Items must be returned in new condition (not worn, sized or otherwise modified) with proof of purchase. The item must be in its original condition in order for packaging to be accepted. Returns will be issued back to the original credit or debit card used in the initial purchase.
How Long Does It Take For A Refund ?
Merchandise returned to Zhilifs.com will be processed within 3 -5 business days of receipt.
A confirmation email will be sent once your account has been credited.
A full refund will be issued for your order.
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Payment Options
What Credit Cards Do You Accept?
Zhilifs.com orders can be paid by Paypal.one of the most trusted names in online shopping. Anyone with a Paypal account can check out on our site and pay with their stored payment information safely and securely.
Do You Charge Sales Tax?
As an eCommerce store we are required to collect sales tax from buyers in states where a retail store of our business is established. Also, following IRS rules, if we pass certain revenue thresholds in orders shipped to a specific state, we are obligated to start charging sales tax in those specific states.
Warranty Claims
We guarantee The content displayed on the zhilifs.com page is consistent with the real object. If for any reason your products do not fit or are defective, we will happily replace it free of charge for the product. Shipping is not covered under our warranty policy.